Frequently Asked Questions
Everything you need to know about your Passenger Clothing order, shipping, and sustainable gear.
What is the status of my order and how can I track it?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's journey in real-time via our courier partner's website.
What is your return policy for items that don't fit?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Simply visit our online returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Do you ship internationally and what are the costs?
Yes, we ship to over 50 countries worldwide. International shipping rates are calculated at checkout based on your location and the weight of your order. Please note that customs duties may apply depending on local regulations.
How does Passenger Clothing ensure product sustainability?
Sustainability is at our core. We use responsibly sourced materials such as organic cotton, recycled polyester, and hemp. Additionally, for every order placed, we plant a tree through our ongoing environmental partnerships.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Klarna and Clearpay.
How should I care for my garments to ensure they last?
To preserve the life of your gear, we recommend washing at 30°C, air drying instead of tumble drying, and washing similar colors together. Specific care instructions can be found on the internal label of each garment.